Refund policy
Returns & refunds
Due to the nature of our products, we cannot accept returns on opened vials. If a product arrives damaged, mislabeled, or incorrect, contact us at info@rewerklabs.com within 7 days of delivery with your order number and a photo of the issue. We will replace the affected items or issue a refund.
Lost or delayed shipments
If tracking shows your shipment hasn't moved for more than 5 business days, email us and we'll open a carrier trace. We will replace shipments confirmed lost in transit at no additional cost.
Storage on arrival
Most lyophilized peptides are stable at room temperature for short periods after delivery but should be transferred to refrigerator (2–8°C) or freezer (−20°C) storage as soon as practical. Specific storage guidance is included with each shipment and on the COA.